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License Activation Failing, answers.perforce.com Not Available

license installation

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#1 shaggyred

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Posted 03 April 2017 - 03:56 PM

Hi, I'm trying to do a new trial install of Helix on a Ubuntu 14.04-based server (using the wget ... based install method that was emailed to me after registering.

It's currently failing with no reason identified (other than... it didn't work).  Furthermore, answers.perforce.com's DNS cannot be found, so I'm unable to check for any self-help support options.

(Note: emails sent to the support@ email address were kicked back due to my not being in the system as a paying customer... even though it's prominently listed as the first option to contact if you're having issue with the activation system.  Which is an unfortunate way to introduce potential customers to your software when it's not working.)

Can someone please advise on next steps?

Thanks

#2 p4rfong

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Posted 03 April 2017 - 04:57 PM

We noticed that answers.perforce.com was down, and it is back up now.   Sorry you ran into this.   I saw your email that bounced back and I will get back to you.





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