I have Hansoft server admin installed on a Windows 10 machine.
Automatic backups (scheduled) error out with the following message:
Backup failure trying to create the destination backup folder. The error reported was: Windows returned an error from CreateDirectory(\\?\UNC\NASSYNOLOGY\Program_Backups, //NASSYNOLOGY/Program_Backups/Hansoft/2018-09-24 02.00.00.114): Access is denied.
I thought perhaps it didn't care for the network path so I mapped it to Z: and still had the same results.
I should also point out (not sure if this is the issue) that the path delimiter is rewritten by hansoft.
Windows path: \\NASSYNOLOGY\Program_Backups\Hansoft
Rewritten to: //NASSYNOLOGY/Program_Backups/Hansoft
What does work:
- change the path back to the correct Windows path
- save (which still shows the backup destination directory with the incorrect path delimiter)
- press Backup Now
- choose full backup or snapshot
- database performs the backup as expected
However that's manually backing up as opposed to scheduled.
What should I consider to resolve this issue?
Hansoft server admin backup path issuesbackup path windows
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