Jump to content


P4V often gets stuck in "commands in progress" mode and has to be killed from task manager


  • Please log in to reply
8 replies to this topic

#1 Zeblote

Zeblote

    Member

  • Members
  • PipPip
  • 13 posts

Posted 12 May 2019 - 09:13 PM

When the login expires while P4V is open, and the prompt is ignored for a while, and then you enter the password again, it is possible for P4V to get permanently stuck in the "commands in progress" mode (with the progress bar in the bottom right). This prevents it from closing normally and the program has to be killed using task manager.

I wasn't able to find any log files that might be helpful here...

#2 p4rfong

p4rfong

    Advanced Member

  • Staff Moderators
  • 330 posts

Posted 20 May 2019 - 09:50 PM

Are you using the latest P4V?  Please download and let me know if the problem still continues.

#3 Zeblote

Zeblote

    Member

  • Members
  • PipPip
  • 13 posts

Posted 24 May 2019 - 01:37 AM

Yes, this happens with the latest P4V. It just happened again yesterday, but it didn't happen today. I'm not sure how to reliably reproduce it.

#4 p4rfong

p4rfong

    Advanced Member

  • Staff Moderators
  • 330 posts

Posted 24 May 2019 - 01:42 AM

When P4V is slow see if you can reproduce the problem from the command line.  Open a command prompt and set
values seen in the title bar of P4V:

  cd <workspace root seen from the topmost folder in the P4V workspace tab>
  p4 set P4PORT=<Helix server>:<port>
  p4 set P4USER=<Helix server user name in title bar of P4V>
  p4 set P4CLIENT=<P4V workspace name in title bar of P4V>
  p4 info
  <run command from the command line similar to the P4V log pane)

If the command line also has a problem, then the problem is with the Helix server.
If the command line does not have a problem, then P4V has a problem.  Rename the .p4qt directory and see if the problem still reproduces.

#5 Zeblote

Zeblote

    Member

  • Members
  • PipPip
  • 13 posts

Posted 27 May 2019 - 01:32 AM

I think you misunderstood the problem. P4V is not slow, and can still be used after logging back in. However, the blue progress bar in the bottom right never goes away and the program fails to close when clicking the X button.

#6 Zeblote

Zeblote

    Member

  • Members
  • PipPip
  • 13 posts

Posted 27 May 2019 - 02:46 PM

It just happened again, so I can take some screenshots now. Here is an example of what it looks like. I just logged back in after the token expired, no commands are actually running.

Posted Image

Attempting to close the window shows this prompt, even though no commands are running.

Posted Image

Clicking Ok results in the workspace view on the left becoming messed up, but nothing else changes. The window does not close.

Posted Image

#7 p4rfong

p4rfong

    Advanced Member

  • Staff Moderators
  • 330 posts

Posted 29 May 2019 - 12:21 AM

Check to see if there is a filter in the Files, Pending, History, or Workspaces tab.  P4V may be searching for a complicated or non-existing path.  If all else fails, rename your .p4qt directory.  This will remove all P4V settings and everything you saved, but you will clear out any saved information that may be causing the slowdown.

#8 Zeblote

Zeblote

    Member

  • Members
  • PipPip
  • 13 posts

Posted 29 May 2019 - 02:38 AM

There are no filters applied, but I think you misunderstood the problem again. There is no slowdown. P4V can be used normally when the state is like the first screenshot. Everything works except for closing the program. Once it has entered this state it never gets out of it even when left alone for hours. It does not enter this state every time I log in, seems to be random.

#9 p4rfong

p4rfong

    Advanced Member

  • Staff Moderators
  • 330 posts

Posted 07 June 2019 - 08:13 PM

OK, I did misunderstand.  I see that the problem only occurs when you attempt to close P4V.  I suspect that P4V is running a command in the background that has not completed (for example, to update the icons).  A look at the log on the Helix server may provide clues.  Look for your username and client workpspace at the time of the P4V shutdown.  Maybe there is a networking error.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users