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P4Jen

Member Since 11 Apr 2014
Offline Last Active Dec 06 2018 06:23 PM
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Posts I've Made

In Topic: Ignored sub folder still set "Read-only"

08 November 2018 - 05:40 PM

Hi Tgienger,

Setting 'allwrite' in the Helix Client specification may help.

When this option is set, files in the workspace are writable by default.

Hope this helps,
Jen.

In Topic: chmod: server.locks operation not permitted

05 November 2018 - 03:25 PM

Hi prabhu,

If the 'server.locks' directory still exists, please run:
  ls -alh
against it and check the system account running the Perforce Server has permission to create files within it.

Here is an example from my system:
bash-3.2$ ls -alh server.locks
total 0
drwx------   7 jbottom  staff   224B  3 Jul 15:37 .
drwx------  96 jbottom  staff   3.0K  5 Nov 15:22 ..
drwx------   5 jbottom  staff   160B  8 Oct 16:15 change
drwx------   5 jbottom  staff   160B 24 Oct 16:20 clientEntity
drwx------   4 jbottom  staff   128B 22 Aug 12:15 clients
drwx------   4 jbottom  staff   128B  3 Jul 15:02 meta
drwx------   3 jbottom  staff    96B  3 Jul 15:37 streams
  <Snip>

Note 'jbottom' is the system account running the server.

As the 'server.locks' directory does not need to be backed up, you could also try removing it,
re-enabling server locks, and seeing if it is re-created next time you try working with your clients.

Hope this helps,
Jen.

In Topic: Cannot get Swarm Slack integration to function

08 October 2018 - 11:44 AM

Hi Sean,

The integration was developed to work with Swarm 15.4, and has not been updated to work with the latest version.

An internal request for it to be updated has been logged, and our developers are aware of it.

I will add details of this forum thread to the request.

Best,
Jen.

In Topic: Icons are scaled by 2x in 2018.3

02 October 2018 - 11:46 AM

Hi Oisyn,

We are aware of the issue and an enhancement request has been logged, to allow the user to select the size of the icons.

It does look like the improvements for 4K monitors are linked to the behaviour.

Hope this helps,
Jen.

In Topic: "illegal" response

02 October 2018 - 11:18 AM

Hi Jack,

Have you created the client already, by running 'p4 client'?

If so, then please run:
  p4 client -o

and post the output, so we can see the client spec.

If you have not already created the client, then please let us know the hostname of your machine, as this will be used as the client name if one has not been created.

Also, please send the full text of the error you receive when running:
  p4 info

If you have a support contract with us or would like to purchase one, I suggest contacting 'support@perforce.com', so they can help you investigate in more detail.

Best,
Jen.